Frequently Asked Questions

Everything you need to know about luxury shopping at myGemma.

Are all items on your site authentic?

Yes, every item we sell undergoes a rigorous multi-point authentication process by our in-house luxury experts to ensure 100% authenticity.

What is the condition of the pre-owned items?

We use a standardized grading system ranging from 'Fair' to 'Pristine.' Detailed condition notes and high-resolution photos are provided for every unique piece.

How long does shipping take?

Orders are typically processed within 1-2 business days. Express shipping usually arrives within 3-5 business days, depending on your location.

What is your return policy?

We offer a 14-day return window for most items. The security tag must remain attached, and the item must be in its original sold condition.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes.

Can I sell my luxury goods to myGemma?

Absolutely. You can trade in or sell your designer bags, watches, and jewelry directly to us for cash or store credit.