Returns & Exchanges

At myGemma, we want you to be completely satisfied with your sustainable luxury purchase. If you are not entirely happy with your order, you can return your items within 14 days of delivery for a full refund, provided the security tag remains intact.

1

Initiate Your Return

Log into your account or visit our returns portal to select the items you wish to send back and receive a Return Authorization number.

2

Secure the Item

Place the luxury item back in its original packaging, ensuring all brand boxes, certificates of authenticity, and the myGemma security tag are included.

3

Label and Ship

Affix the pre-paid insured shipping label provided via email to your parcel and drop it off at any authorized courier location.

4

Inspection and Refund

Once our team of authenticators verifies the condition of the returned item, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing